FAQ's

Return Policy FAQ

Q: Can I return or exchange a product if I change my mind? A: No, all sales are final at The Off Duty Brand. We are unable to accept returns or offer refunds for products if you change your mind. We encourage you to carefully review your order before finalizing the purchase.

Q: What should I do if I receive a defective product or there is an error in my order? A: If you receive a defective product or if there is an error in your order, please send us an email within 30 days of receiving your package. We will assist you in resolving the issue promptly. Proof of purchase, such as an order number or receipt, may be required.

Q: Can I exchange a product for a different item? A: We do not offer exchanges for any products. If you received an incorrect item or a defective product, please follow the instructions provided above for reporting the issue. Our team will work with you to resolve the problem.

Q: Can I cancel or modify my order after it has been placed? A: To ensure the possibility of modifying or canceling your order, please reach out to us within 24 hours of placing your order. After this timeframe modifications or cancellations are no longer possible.

Q: How can I contact customer service if I have further questions or concerns about the return policy? A: If you have any additional questions or concerns regarding our return policy, please reach out to us at theoffdutybrand@gmail.com. 

Please note that this FAQ is subject to change without prior notice. The most up-to-date version will always be available on our website.

Thank you for choosing The Off Duty Brand!